Telenor Shared Services Pakistan, a Shared Service Centre, is a service provider of IT
Solutions and various allied IT and functional support services in finance & accounts to Telenor Group companies globally. TSS Pakistan helps Telenor Business Units to handle their dayto-day, non-core and repetitive processes and operations so that they can focus their energies and resources on strategic initiatives that give them a competitive edge.
TSS Pakistan is seeking to fill the position of Service Desk Executive.
Education: ACCA / BS Accounting and Finance
0-1 years of experience in Oracle Fusion is a plus (Financials, Source to Pay, Order to Cash, Projects)
Customer service oriented: Excellent communication skills (written & oral) and positive customer centric attitude.
Excellent analytical and problem-solving skills
Sense of urgency and self-motivation; ability to work under pressure and meet deadlines.
Team player but also able to work individually.
Your Typical day at work:
Answer phone calls, chats, emails, and use of ticketing system for troubleshooting and support.
Working in various shifts to accommodate our users with different time zones.
Resolve/complete incidents/requests related to Oracle ERP (Financials, Source to Pay, Order to Cash, Projects) & Coupa. If not possible, route to appropriate group to handle.
Assist users in Month End Closing tasks.
Follow-up with users and technical vendor on status of tickets that are waiting on further information or confirmation of resolution.
Assist Service Desk Manager to deliver on Customer SLA
Challenging vendors / other functional teams on the suggested work arounds and costs
Responsible for quality assurance/SOA compliance on deliveries
Govern progress of ticket resolution in light of SLAs with business users.
Potential Career Path:
Service Desk Expert in Finance Service Desk & Procurement.
Domain lead in Service Support & tools (IT, Fin, HR).
Expand and develop expertise in areas of IT, Coupa and Oracle ERP
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