Officer – Internet and Mobile Banking – Khushhali Microfinance Bank – Islamabad

Responsible for effectively managing the mobile and internet banking channels at KMBL.

Education:
Preferably a Bachelors in Business Administration or Finance from an HEC recognized / overseas university.

Skills:
knowledge and other attributesThorough knowledge of bank policies, procedures, products and service particularly on internet & mobile banking. Show sound judgement in problem resolution and make decisions that comply with bank policies and procedures.Excellent understanding of internet banking process. Good understanding of mobile apps usage & development for Banking. Must be a team player.Proficient in MS Office SuiteExhibits and upholds KMBL’s values and social performance objectives.

Experience:
At least 1-year experience in handling Internet and Mobile Banking Platforms.

Key Responsibilities
Product Management
Monitoring fee recovery (issuance and renewal) in line budgeted targets. Conversion of registered customer base into active customers with support of activation and awareness campaigns & introduction of incentives (unique logins, financial and non-financial transactions) Reduction & management of customer churn.Design offerings that allow payments across billers.Add feature / offerings to mobile app that facilitates payments, set alerts, manage budget etc. Develop product profitability forecast for the next year. Regularly monitor revenue and budgets. Manage product enhancements / ambiguities based on continuously evolving requirements of the bank with external third party service providers includes creating new functionalities. Managing and designing promotional activities and processes around these promotions.

Customer Service and Process Improvement
Manage channel complaints for resolution within defined TAT. Monitor and ensure that the overall transaction rejection rate is below 2% monthly. Conduct comprehensive product related training on a regular basis. Liaison with branch staff for product information update.Develop and improve processes of providing improved customer convenience.

Vendor Management
Prepare business requirement documents, give feedback system integration testing, conduct user acceptability testing and have system level changes made via raising change request to the respective vendors (internal and external). Manage project documentation and work closely with IT technology, Retail and other cross functional teams to maximize service uptime for customers.Give feedback to vendor on technical designs.

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